{"id":733,"date":"2014-07-23T00:38:26","date_gmt":"2014-07-23T04:38:26","guid":{"rendered":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/?p=733"},"modified":"2025-03-18T04:32:11","modified_gmt":"2025-03-18T08:32:11","slug":"janitorial-employee-supervisor-conflict","status":"publish","type":"post","link":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/janitorial-employee-supervisor-conflict\/","title":{"rendered":"Janitorial Employee-Supervisor Conflict"},"content":{"rendered":"<h2 style=\"color: #00d2f6; text-align: center; margin-bottom: 1px;\"><strong>Ask Drake<\/strong><\/h2>\n<p style=\"color: #00d2f6; text-align: center;\"><em>Grand Master Janitor, 30+ years<\/em><\/p>\n<p style=\"color: gray;\"><strong>With the truly, humbling success of Cleanly<em><strong>Run<\/strong><\/em> (formerly CleanGuidePro), we&#8217;ve received a lot of questions (from companies all over the world) about a variety of topics in the janitorial industry. Today I&#8217;d like to share one about the dreaded workplace conflict.<\/strong><\/p>\n<p><strong>Hey Drake:<\/strong> As our janitorial business has grown, we\u2019ve promoted two of our better cleaners to Supervisor positions. Soon afterwards, I had Supervisors telling me to fire certain employees and hire better people. I\u2019ve also had employees calling me and saying that their Supervisor is bad, lazy and plays favorites among other things. What\u2019s the best way to solve conflict between your supervisors and employees?<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.cleanlyrun.com\/cgp_images\/Cartoons\/Stick people\/Supervisor-Employee-conflict.png\" alt=\"Supervisor-Employee conflict\"><\/p>\n<p><strong>Answer:<\/strong> First, let me congratulate you on your growing business! Your question is one that every successful business owner faces at some point in their growth.<\/p>\n<p>Let me make it simple and clear. Your job as the owner is not to be a referee between supervisors and employees, making judgment calls based on some \u201cgut feeling\u201d as to who is right and who is wrong in each and every situation. Rather, your job to establish employee guidelines and criteria in employee handbooks, noting specific job descriptions for each position (from entry level cleaners to supervisory personnel) with clearly spelled out duties and responsibilities. Basically, everyone show know what their duties are and what the consequences are for failing to follow procedure.<\/p>\n<p>Here\u2019s how it works&#8230; Every employee should read your company handbook and sign off that they understand the consequences off \u201cno call, no show\u201d, \u201cbeing late\u201d, \u201cpoor quality work\u201d, etc. Each cleaner should be trained and receive a checklist, detailing exactly what duties to perform on their shift. Likewise, each Supervisor should receive training and a checklist detailing exactly what duties they perform on their shift and (in particular) during the \u201cend of night checklist\u201d. This way when conflict arises (and it will!) you can look at which company procedures were violated and make a correct, unbiased decision!<\/p>\n<p>Business 101 \u201crightly\u201d teaches us that written systems and procedures, with clearly defined job descriptions with a touch of \u201ccommon sense and love\u201d, eliminates most of our business problems!<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" style=\"margin-top: -20px; float: right; padding-left: 0px;\" src=\"https:\/\/www.cleanlyrun.com\/cgp_images\/CleanGuidePro_Successful_Bidding.png\" alt=\"CleanGuidePro Successful Residential Cleaning bidder\" width=\"42\" height=\"74\" name=\"ACCOUNT.IMAGE.7\" align=\"right\" border=\"0\" hspace=\"5\" vspace=\"5\"><img decoding=\"async\" src=\"https:\/\/www.cleanlyrun.com\/images_bid\/Signature_Drake_small.png\" alt=\"Drake\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ask Drake Grand Master Janitor, 30+ years With the truly, humbling success of CleanlyRun (formerly CleanGuidePro), we&#8217;ve received a lot of questions (from companies all over the world) about a variety of topics in the janitorial industry. Today I&#8217;d like to share one about the dreaded workplace conflict. Hey Drake: As our janitorial business has &hellip; <a href=\"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/janitorial-employee-supervisor-conflict\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Janitorial Employee-Supervisor Conflict&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[39,35,42,43],"tags":[44,25],"_links":{"self":[{"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/posts\/733"}],"collection":[{"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/comments?post=733"}],"version-history":[{"count":8,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/posts\/733\/revisions"}],"predecessor-version":[{"id":1965,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/posts\/733\/revisions\/1965"}],"wp:attachment":[{"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/media?parent=733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/categories?post=733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cleanlyrun.com\/wpDrakeBlog\/wp-json\/wp\/v2\/tags?post=733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}